“There are no short cuts to service success” says WILO Senior Vice President Peter Glauner

WILO’s Senior Vice President Group Service Peter Glauner, has worked within service business for the past 24 years. And he knows that it’s all about
Adrian Furnham

“Change management is like keeping a diet”

Change is not always easy, for human beings to implement. And change management is no exception. Professor Adrian Furnham, makes a comparison, with keeping a diet:


“Nothing is better practice, than good theory!”

Professor Irene Ng, is undoubtedly one of the most interesting business people in the academic world, today. She was a very successful businesswoman in Malaysia in


Service Innovation in the UK

The Field Service Summit marked Copperberg’s first foray into the UK market – and it won’t be our last! 96 field service professionals gathered in


“Lack of Motivation was a Problem”

Mattias Ericsson, Kia Motors Mattias Ericsson is a manager at Kia Motors for parts, accessories and after sales marketing. But he got a bumpy start at


Parts and Service, Big Part of Customer Contact

Geoff Burch, Service Mastery Day Geoff Burch is well known for his knowledge about business affairs.  His business books are bestsellers, and he regularly works


E-commerce and the Internet of Things (IoT) are going to be big revenue-getters in spare parts sales in the future.

But for companies who want to cash in on that, it won’t be easy, says Digabit CEO Alan Sage. – Most manufacturers lack the technologies to


IRAN: the new Wild West of manufacturing?

President Hassan Rouhani was on official visit in Rome and Paris late January, the first time in almost two decades that an Iranian president was


The New Normal

In its New Year forecast for 2015, The Economist said “optimism is in short supply”. It was hard to disagree then, and it still is.


How the Internet of Things will change Field Service

I’ve been using the internet for 20 years, and in that time it’s changed how people connect with one another. When I started there were

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WILO’s Senior Vice President Group Service Peter Glauner, has worked within service business for the past 24 years. And he knows that it’s all...

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One-Size-Fits-All Pricing Doesn’t Work Most companies take a one-size-fits-all approach to pricing and price management: Set a single price for everyone and plan to discount...

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WELCOME TO THE 10th ANNUAL AFTERMARKET BUSINESS PLATFORM Note from the editor Expand into solutions. Increase the aftermarket. Extend the share of the business. Secure long term...

THINK BIG, ACT SMALL What we learned last year at the 1st Annual Conference of Things: Manufacturing is that the Internet of Things is real...

Get inspired by real life examples Spare Parts is considered as the money-maker of an aftersales division. However, organizations need to adapt to a rapidly...