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New training techniques to adapt to modern technology is imperative

Ammann Group, is a traditional family business, with a heritage that goes back six generations. But even for a traditional construction equipment company, adapting to

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The Internet of Things will soon be affecting all aspects of our lives.

The Internet of Things will soon be affecting all aspects of our lives. For many people, this is already the case. And for Swedish 327-year

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Internet of Things is shaking things up in the manufacturing world

The Internet of Things is shaking things up in the manufacturing world – even for industry lawyers like Paul Voigt of Taylor Wessing. Things are

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Exclusive IoT Interview with Jens Byléhn

The Internet of Things is the starting point of a major transformation that is an all or nothing commitment. Jens Byléhn is CTO of the

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Exclusive Interview with Dr Shaun West

The general opinion about most markets, is that value based pricing is replacing cost based pricing, on a broad scale. But the actual key to

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“There are no short cuts to service success” says WILO Senior Vice President Peter Glauner

WILO’s Senior Vice President Group Service Peter Glauner, has worked within service business for the past 24 years. And he knows that it’s all about
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“Change management is like keeping a diet”

Change is not always easy, for human beings to implement. And change management is no exception. Professor Adrian Furnham, makes a comparison, with keeping a diet:

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“Nothing is better practice, than good theory!”

Professor Irene Ng, is undoubtedly one of the most interesting business people in the academic world, today. She was a very successful businesswoman in Malaysia in

ContentMay

Service Innovation in the UK

The Field Service Summit marked Copperberg’s first foray into the UK market – and it won’t be our last! 96 field service professionals gathered in

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“Lack of Motivation was a Problem”

Mattias Ericsson, Kia Motors Mattias Ericsson is a manager at Kia Motors for parts, accessories and after sales marketing. But he got a bumpy start at

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Ammann Group, is a traditional family business, with a heritage that goes back six generations. But even for a traditional construction equipment company, adapting to...

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One-Size-Fits-All Pricing Doesn’t Work Most companies take a one-size-fits-all approach to pricing and price management: Set a single price for everyone and plan to discount...

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WELCOME TO THE 10th ANNUAL AFTERMARKET BUSINESS PLATFORM Note from the editor Expand into solutions. Increase the aftermarket. Extend the share of the business. Secure long term...

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THINK BIG, ACT SMALL What we learned last year at the 1st Annual Conference of Things: Manufacturing is that the Internet of Things is real...

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Get inspired by real life examples Spare Parts is considered as the money-maker of an aftersales division. However, organizations need to adapt to a rapidly...