News

What Service Managers Should Know About Sales

Coen Jeukens, Chief Service Officer, D-Essence describes himself as a business leader with sales DNA and a service heart, here he outlines the knowledge he thinks every service manager should have in his tool belt when it comes to selling service both externally and internally&he...

Webinar with Todd Snelgrove

How to get started with the power of value Join Copperberg and Todd Snelgrove for an exclusive webinar looking into the power of value.  Learn how to increase You and Your Customer’s Bottom Line by demonstrating, documenting, procuring, pricing and selling based on best Total Profit Adde...

The 10 most influential people in field service: 2017 edition

Who are the most influential people in the global field service sector that you need to pay attention to in 2017? Field Service News have made a list with the twenty most influential people in the business #FSN20, and here is 10 of them:

Trimble on the state of field service in the connected world

Trimble attended Copperbergs Field Service UK Summit on April 11 this year, and is also attending the upcoming Copperberg Field Service Forum in Amsterdam, on May 31 and June 1. We asked Trimbles Marketing Strategy Director, BRANT CARTER, about Trimbles take on Field Service, in todays connected wo...

The challenge of No Fault Found (NFF) diagnosis

The challenge of No Fault Found (NFF) diagnosis is possibly the most frustrating situation for both your field service engineers and customers alike. However, left unchecked NFF has the potential to have an even greater negative impact on a field service organisation. Dr John Erkoyuncu from Cranfiel...

How the U.S. could bring back up to half the manufacturing jobs that moved overseas

Over the past 20 years, the boom in offshoring drove our goods trade deficit up by about $640 billion a year, costing us three to four million manufacturing jobs. How can we adapt our self to this change and can we bring back the manufacturing job?  

Pricing transformation, is never a quick fix

Real change in a company, will take time. - You can not drive it, as ”a years transformation project”, or something like that, says Pricing Manager Mamour Youssef, of GE Healthcare Europe. 

Sandvik Coromant talks how Internet of Things will be involved in a huge leap at Sandvik Coromant

Sandvik Coromant has been ”selling commodities”, in their case cutting tools, for almost 70 years in the eye of a purchasing manager. Now that way of doing business, is about to change: – We want to see ourselves as a complete solution provider, and the Internet of Things can...

New training techniques to adapt to modern technology is imperative

Ammann Group, is a traditional family business, with a heritage that goes back six generations. But even for a traditional construction equipment company, adapting to modern technology is imperative. New training techniques, like e-learning, are now being implemented in the company.

The Internet of Things will soon be affecting all aspects of our lives.

For many people, this is already the case. And for Swedish 327-year heritage company Husqvarna, a major producer of outdoor products, the development is creating major business opportunity. – This is changing really rapidly, right now, says Husqvarnas Director of Group Connectivity, Petr...

Internet of Things is shaking things up in the manufacturing world

The Internet of Things is shaking things up in the manufacturing world – even for industry lawyers like Paul Voigt of Taylor Wessing. Things are moving pretty fast these days. 3D printers can be purchased for home use for a mere 1000 US dollars. Looking at the car sector, self driving cars...

Exclusive Interview with Dr Shaun West

The general opinion about most markets, is that value based pricing is replacing cost based pricing, on a broad scale. But the actual key to future success, is customer value creation: – Be a little bit entrepreneurial, put some skin in the game, is the advice from pricing expert Dr Shau...

Exclusive IoT Interview with Jens Byléhn

The Internet of Things is the starting point of a major transformation that is an all or nothing commitment. Jens Byléhn is CTO of the Swedish XRay Analytics firm Mantex. For him it was difficult and simple at the same time. The most difficult part is to explain the need to dismantle wo...