Thank you to everyone who attended the event in Birmingham in March 2025. Next year’s edition will yet again take place in Birmingham – March 2026. Watch this space!

After a few years’ break, we returned to the UK with the 2025 Field Service Forum UK—Power of 50.

Held on 13 March at the Aston University Conference Centre in Birmingham, this edition was presented in collaboration with eGain, PTC, TeamViewer, Totalmobile, and Ventory.

The event gave leaders and experts a platform to share their unique insights into market dynamics and discuss effective strategies for navigating them. We explored the latest trends shaping the field service industry, highlighting both the challenges and opportunities ahead.

• Enhancing resource and workforce planning for operational efficiency: Effective workforce and resource management remain central to delivering top-tier field service operations. Speakers shared strategies for optimizing scheduling, improving workforce utilization, and leveraging data-driven decision-making to enhance service efficiency. Automation and AI tools were recommended to maximize productivity.
• Leveraging technology-enabled data accumulation: The integration of technologies such as IoT, AI, and machine learning can help organizations capitalize on real-time data insights to improve predictive maintenance, streamline operations, and deliver a more seamless customer experience.
• Overcoming organizational challenges in a dynamic market: Navigating an evolving market economy requires organizations to address internal challenges, such as resistance to change, siloed departments, and limited cross-functional collaboration. Experts discussed best practices for fostering a culture of adaptability, improving internal communication, and ensuring alignment across teams to drive innovation and efficiency.

Innovation, collaboration, and adaptability stood out as top drivers for service excellence, as organizations continue to embrace new technologies and refine their strategies.

Thank you to all our speakers, partners, and delegates for making this event a true success. We look forward to continuing these discussions at our next edition!