Mastering Today. Shaping Tomorrow

We are delighted to welcome you to this white paper, which was written based on an excellent Town Hall session with Coen Jeukens, who is VP of Global Customer Transformation team at ServiceMax, a PTC technology.

The Town Hall session in question was a fantastic, vibrant discussion, hosted on the Copperberg digital platform during which we shared insights gathered from numerous conversations with service leaders worldwide over the past 12 months.

In this white paper, we have now distilled some of those key ideas from that discussion, applying Coen’s central mantra that will resonate with any seasoned service leader of getting the job done, done efficiently, and done profitably.

We’ve attempted to translate the wealth of knowledge and experience expressed during the live session, into an exploration of the critical challenges service leaders face today and how emerging technologies can provide solutions. Additionally, we also offer a forward-looking perspective on how these technologies might shape the future of field service.

We hope you find this white paper both insightful and practical. As with all Field Service News white papers, we have included reflective questions at the beginning of each chapter to help you consider how the concepts discussed might apply to your own processes and organizations.

ServiceMax, a PTC technology, is on a mission to help customers keep the world running with asset-centric field service management software.

As a recognized leader in this space, our cloud-based software and mobile apps provide a complete view of assets to field service teams. For more information, visit the website.

Copperberg is an expert original content creation company specialising in the manufacturing sector.

With years of experience, we have cultivated a robust global business network, supported by continuous research and relationships with key stakeholders in the manufacturing industry. Our reputation for reliability and success is built on delivering outstanding platforms that provide key insights into industry challenges, future trends, and market developments. Our business platforms serve as catalysts for growth and global relationship-building within the industry. For more information, visit the website.