Field Service Forum in 2019 was hosted in Amsterdam, we gathered 170+ participants as we explored the age of convergence: Machine, data and instant customer satisfaction.

During the event we conducted some interviews from industry experts. We managed to pull Olga Litvinchuck from Zeppelin International for a few minutes to discuss her session at the event.

When Customer Loyalty & Customer Success Converges @ Zeppelin

• Using trust as a tool to generate incremental business and long term profitability 
• Building service operations around customer expectations and increasing success rates
• Creating value through improved customer experience