How Sysmex Achieved Rapid Value With AI For Service

In this webinar discover how Sysmex has gained faster client resolutions and avoided the nuances of building an AI platform to solve challenges and increase first time fix rate.

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02. CONTENT

Sysmex America, Inc. knew they needed to shift their service model to drive faster, more accurate service resolution.

To reach those goals, the team needed AI-powered technology and turned to an outside vendor specializing in AI tools for the service industry (instead of building a solution in-house). This lets them achieve a quick time to value without burdening internal resources.

In the session, they’ll discuss:

How to plan an AI project that earns quick wins and ROI
Ways to avoid hidden costs and resources required for a successful AI deployment
How to find AI solutions that empower the entire workforce to solve difficult service challenges
How AI has simplified their data process and delivers discernible insights

Additionally, we will showcase AI-powered technology to improve first time fix and reduce customer downtime.

03. SPEAKERS

Adan Deroche, Customer Care Systems & Technical Consulting Director, Sysmex America, Inc.

Adan is a Director at Sysmex where he manages the Systems and Technical Consulting teams within the Customer Care group in the Americas. Sysmex is a global leader in the design and development of innovative clinical diagnostic hematology, coagulation and urinalysis equipment as well as information management systems.

Pete Tregarthen, Customer Care Systems Sr. Manager, Sysmex America, Inc.

Pete is a Customer Care Systems Sr. Manager at Sysmex America. A global leader in the design and development of innovative clinical diagnostic hematology, coagulation and urinalysis equipment as well as information management systems.

Thomas Igou, Head of Content, Copperberg

Thomas has been at Copperberg for over a decade, and currently heads the content department as well as sits on the management team. He regularly speaks at events, hosts webinars, and has contributed to many reports and white papers.

Edwin Pahk, VP of Product Marketing & Business Development, Aquant

Edwin is the VP of Product Marketing and Business Development at Aquant, where he helps companies lift the performance of their service workforces and achieve their digital transformation goals. Edwin has 10+ years of experience delivering data-driven, strategic solutions for clients, including leadership positions at Salesforce and ClickSoftware.

04. VIEW ON DEMAND