Field Service

The Service Journey: Evolution and Revolution

It was in 1999 that an article in the Harvard Business Review (HBR) drew attention to the fact that industrial revenue and profit pools had shifted, and that “smart manufacturers are moving downstream” towards services. It observed that annual industrial product sales growth in the US ha...

Product as a Service

Coen Jeukens, CSO, D-Essence, explores the developing world of Products as a Service and the increasing drive both from customer pull and vendor push towards outcome based business and service models… When we need light, we buy a bulb. When we need a hole, we buy a dril...

Field Service Forum Post Event Report

Download the full Post Event Report from Field Service Forum 2017 today.

Sky Italia talk about Digital Transformation

Kris Oldland from Field Service News, talks to Lucio Golinelli, Senior Director of Service & Delivery with Sky Italia about the digital transformation they are undertaking and how it is helping to drive new profits

What Service Managers Should Know About Sales

Coen Jeukens, Chief Service Officer, D-Essence describes himself as a business leader with sales DNA and a service heart, here he outlines the knowledge he thinks every service manager should have in his tool belt when it comes to selling service both externally and internally&he...

The 10 most influential people in field service: 2017 edition

Who are the most influential people in the global field service sector that you need to pay attention to in 2017? Field Service News have made a list with the twenty most influential people in the business #FSN20, and here is 10 of them:

Trimble on the state of field service in the connected world

Trimble attended Copperbergs Field Service UK Summit on April 11 this year, and is also attending the upcoming Copperberg Field Service Forum in Amsterdam, on May 31 and June 1. We asked Trimbles Marketing Strategy Director, BRANT CARTER, about Trimbles take on Field Service, in todays connected wo...

The challenge of No Fault Found (NFF) diagnosis

The challenge of No Fault Found (NFF) diagnosis is possibly the most frustrating situation for both your field service engineers and customers alike. However, left unchecked NFF has the potential to have an even greater negative impact on a field service organisation. Dr John Erkoyuncu from Cranfiel...

New training techniques to adapt to modern technology is imperative

Ammann Group, is a traditional family business, with a heritage that goes back six generations. But even for a traditional construction equipment company, adapting to modern technology is imperative. New training techniques, like e-learning, are now being implemented in the company.