The IoT in After Sales Service: A Manager’s perspective – by Lars Moller

I’ve been in heavy construction equipment and trucks business for close to 34 years, and counting. I’ve been blessed with the opportunities of working in sales, parts, service and purchasing plus both for manufacturers and dealers (in Europe, North Africa and the Middle East). In additio...

The Service Journey: Evolution and Revolution

It was in 1999 that an article in the Harvard Business Review (HBR) drew attention to the fact that industrial revenue and profit pools had shifted, and that “smart manufacturers are moving downstream” towards services. It observed that annual industrial product sales growth in the US ha...

Free Webinar looking into Mars Drink Services

In this webinar we will discuss with Ashly Weller how Mars Drinks Services successfully enabled the service engineers to drive and sustain change and become proud brand ambassadors.

Building Customer Centric Operations

One of the central themes of the 2017 “After:Market business platform” is building a customer-centric service business, however what does this really mean for those responsible for running Service Operations? In this article, we aim to explore this question through the different presenta...

Competence 4.0 Webinar This Month!

Ahead of the Competence 4.0 Congress in Vienna, Austria, June 12-14, 2018, we gathered some of the foremost thought leaders to give you a preliminary insights on their views of the future of industrial and manufacturing workforce.

Exclusive GDPR Webinar this month

GDPR author, manufacturing legal specialist and event chairman Paul Voigt of Taylor Wessing in Germany, touches on some of the key issues, in this FREE COPPERBERG WEBINAR on 21st September, 14:00 CET

Product as a Service

Coen Jeukens, CSO, D-Essence, explores the developing world of Products as a Service and the increasing drive both from customer pull and vendor push towards outcome based business and service models… When we need light, we buy a bulb. When we need a hole, we buy a dril...

France Manufacturing Confidence Near Decade High

French manufacturing confidence strengthened in August to the highest level since late 2007, survey results from the statistical office Insee showed Thursday.

Industry 4.0: How the Internet of Things is Revolutionizing Manufacturing

Source: Business News Daily Industry 4.0 might sound like the newest iteration of a SimCity-style tycoon game, but it's really the biggest shift to hit global manufacturing since automation. Centered around advanced robotics and automation, new ways of human-machine interaction (such as ...

5 benefits of digital manufacturing

Manufacturers have to think harder than most to find new ways of increasing revenue. Global demand for manufactured products is growing, but not fast enough.

Sky Italia talk about Digital Transformation

Kris Oldland from Field Service News, talks to Lucio Golinelli, Senior Director of Service & Delivery with Sky Italia about the digital transformation they are undertaking and how it is helping to drive new profits

What Service Managers Should Know About Sales

Coen Jeukens, Chief Service Officer, D-Essence describes himself as a business leader with sales DNA and a service heart, here he outlines the knowledge he thinks every service manager should have in his tool belt when it comes to selling service both externally and internally&he...

Webinar with Todd Snelgrove

How to get started with the power of value Join Copperberg and Todd Snelgrove for an exclusive webinar looking into the power of value.  Learn how to increase You and Your Customer’s Bottom Line by demonstrating, documenting, procuring, pricing and selling based on best Total Profit Adde...