News

Manufacturing: What it takes to drive transformational change

The digital transformation trend is causing a seismic shift across every industry, where emerging technologies, such as blockchain, automation, augmented reality and IoT/M2M are transforming the way products are made and services are delivered. For the manufacturing sector, robotics and automation h...

Succession Planning in Field Service: The Most Important Challenge Facing Field Service Organisations

Will self-service for customers be the answer to the dwindling number of available field service technicians? Prudence Kolong, Editorial Director, Copperberg, joins the ranks of Field Service News associate columnists and in her first feature tackles this important topic.

Cars on the Blockchain? Six Ways Automakers Could Employ the New Technology

In February, Porsche earned the distinction of being the first automaker to successfully test blockchain, the distributed ledger technology best known for supporting cryptocurrencies, in their cars. However, they are far from the onlycarmaker exploring ways to integrate...

Airbus sets services goal, targets productivity gains

Airbus has set a goal of tripling services revenues from its commercial aircraft business to $10 billion within seven years and sharply reducing the number of times its jets are stranded on the ground for technical reasons. It also targets measures worth 450 million euros ($555 million) in 2018 t...

It all Begins & Ends with the Customer

Paul White, Director, Customer Engagement Solutions, IFS explains that even with all the data in the world – the most important step to improving the customer experience is understanding what the customer wants… Look around you. Today’s marketplace is entirely driv...

What Does Preventative Maintenance Mean For Parts Management…

What will the impact of servitization and the move to preventative maintenance that it entails have on parts and inventory management? Erik Kjellstrom, Pre-Sales Manager, Syncron tackled this question at the Aftermarket Conference in Hamburg last October. Kris Oldland f...

Technology is changing the value paradigm. It's time to change management thinking

At the recent Copperberg AfterMarket Business Platform conference in Hamburg there were numerous presentations and discussions about value. And a presentation by Caterpillar contained the statement: “When customers buy Caterpillar products to get access to Caterpillar services”. This art...

Digitisation & Servitisation: Start with the Customer and not the words

At this years After:Market conference in Hamburg the message came through loud and clear. Those companies that are successful in implementing a digital led growth strategy don’t bother with the jargon!

How efficiencies were driven home during the holidays

The most successful logistics managers (and sleigh based delivery drivers) were likely those who could turn to technology to cope with the busiest (and most wonderful) time of the year writes Sergio Barata, General Manager EMEA, Telogis During the recent holiday season whilst people up...

We’re entering the ‘uptime era’; here’s how manufacturers can prepare

Service parts management is a field that has largely been ignored by the manufacturing industry. With an increasing emphasis on maximum product uptime, manufacturers must ensure their service supply chains remain efficient and optimised; but more often than not, service attempts fail due to a missin...

An interview with Sandvik on GDPR

GDPR: Many organisations are still in the starting blocks Sandvik director Hugo Nordell: "They are looking at each other" The Internet of Things, has really set the manufacturing industry on fire. But it has also brought along some serious problems. Like how to cope with the new...

The IoT in After Sales Service: A Manager’s perspective – by Lars Moller

I’ve been in heavy construction equipment and trucks business for close to 34 years, and counting. I’ve been blessed with the opportunities of working in sales, parts, service and purchasing plus both for manufacturers and dealers (in Europe, North Africa and the Middle East). In additio...

The Service Journey: Evolution and Revolution

It was in 1999 that an article in the Harvard Business Review (HBR) drew attention to the fact that industrial revenue and profit pools had shifted, and that “smart manufacturers are moving downstream” towards services. It observed that annual industrial product sales growth in the US ha...