Spare Parts

Optimizing the planning, stocking and supplying of service parts is a complex endeavor. Pricing each individual part to be market-aligned at every sales channel – in-person or online – can erode margins further in an already-complex market. Yet, most company leaders know – insti...

For industrial manufacturers, it’s a classic “gap-in-the-market” opportunity, which couldn’t come at a better time.   86% of industrial product buyers in Europe say they expect their suppliers to provide speedy, on-site support and service for their products. And he...

At Copperberg, we recently received a White Paper that we thought would be in your interest. It outlines how you can optimize your spare parts management, which we know is a challenge for many. We are able to offer you this white paper for free and recommend that you have a read!

WILO’s Senior Vice President Group Service Peter Glauner, has worked within service business for the past 24 years. And he knows that it’s all about internal commitment. Everyone has to be on board – starting with the board itself.

Change is not always easy, for human beings to implement. And change management is no exception. Professor Adrian Furnham, makes a comparison, with keeping a diet: – It’s keeping it going, that’s most difficult.

Mattias Ericsson, Kia Motors Mattias Ericsson is a manager at Kia Motors for parts, accessories and after sales marketing. But he got a bumpy start at the company, four years ago:

https://digabit.com/home/ But for companies who want to cash in on that, it won’t be easy, says Digabit CEO Alan Sage. – Most manufacturers lack the technologies to reach their customers and to do transactions online.

Geoff Burch, Service Mastery Day Geoff Burch is well known for his knowledge about business affairs.  His business books are bestsellers, and he regularly works with the BBC.  Copperberg’s Spare Parts Business Platform was a first for him.  But he says that the main princ...

In its New Year forecast for 2015, The Economist said “optimism is in short supply”. It was hard to disagree then, and it still is. It’s been rather depressing to read through last year’s recaps, and to see how the EU is gradually disintegrating. Terrorism experts believe...

Spare Parts is considered as the money-maker of an aftersales division. However, organizations need to adapt to a rapidly changing world and changing customer behaviors (and expectations) in order to retain the competitive edge and grow their revenue.