Optimising the Field Service Lifecycle The service business is going through a drastic change, transforming from a cost-centric and reactive approach towards a proactive service offering with high profit margin as companies are pushing to lock-in their customers with long term service agreements.
But what effects is that having on field engineers’ jobs, as customer expectations keep rising and the business keeps globalising?
Join us this April, when field service professionals will share, network, discuss and benchmark on the following three key areas; Field Engineers, Process, Technology
Spare Parts is considered as the money-maker of an aftersales division. However, organizations need to adapt to a rapidly changing world and changing customer behaviors (and expectations) in order to retain the competitive edge and grow their revenue. Continuous innovation is the only key to success.
Through the first 5 editions of the MPEC, we’ve seen how Pricing has become an increasingly crucial tool for manufacturers to not only survive but thrive in a world of fluctuating market dynamics, disruptive technologies, changing customer expectations, and shifting competitive landscape. And as manufacturers move more and more towards digitalization, creating a strong and dedicated Pricing function that surpasses silos to support sales with the right frameworks and valuable data, becomes the new norm. This year’s edition of MPEC will give you the tools on how to disrupt your organization to maximize your pricing power with new frameworks for VBP to monetize value; how IT can become a wingman for Pricing; and the role of data to be at the forefront of the digital revolution.
Field Service Forum has the very best leading global organizations. The agenda proposes in-depth perspectives, evidence-based methodologies,experiential case studies, and enriching debates.
Expand into solutions. Increase the aftermarket. Extend the share of the business. Secure long term agreements or generate more service contracts. Launch service products. Or strengthen, establish. Globalize. Grow. Whatever adjective you use in management meetings to describe the vision of your service business this year, it’s an adjective with positive resonance and translates to a healthy foundation with an awareness that it’s time to unlock your service potential.
IoT is an overhyped buzzword. You probably see it written, discussed, analyzed, dissected more times per week than anything else. But if we look beyond the name itself, where do you stand today on the journey?
Customer expectations are changing. Just as we’ve seen in recent months in politics with traditional parties and politicians being swept aside by disruptive newcomers who understood the market’s need for change, so too are your customers’ expectations changing.