Thank you to everyone attending Field Service Forum Virtual Academy — 12 December 2024
NEXT VIRTUAL ACADEMY | TBA
About
In the realm of field service, our “pile of junk” is data – raw, unprocessed, and brimming with untapped potential. But with the right tools and a spark of imagination, we can transform this data into a goldmine of predictive intelligence, revolutionizing the way we approach service and maintenance.
The ability to anticipate failures, optimize resource allocation, and proactively address issues before they escalate is no longer a futuristic aspiration; it’s the key to thriving in today’s competitive landscape. Downtime is costly, customer expectations are soaring, and the margin for error is shrinking. To stay ahead, we must embrace the power of predictive maintenance fueled by data-driven insights and intelligent analytics.
That’s why the Field Service Forum’s Virtual Service Academy is your gateway to a new era of service excellence. Join us as we delve into the strategies and technologies that are reshaping the industry, empowering you to:
- Unlock Predictive Power: Discover how to leverage IoT, AI, and machine learning to transform raw data into actionable intelligence, predicting equipment failures before they impact operations.
- Optimize Resource Deployment: Explore innovative techniques for efficient resource and workforce planning, ensuring the right technicians and spare parts are available at the right time, minimizing response times and maximizing productivity.
- Embrace Data-Driven Decision Making: Learn how to extract meaningful insights from your data, enabling proactive maintenance, reducing downtime, and optimizing service delivery.
- Cultivate a Culture of Innovation: Overcome organizational challenges by fostering a data-driven mindset, promoting knowledge sharing, and aligning teams around the transformative potential of predictive maintenance.
This is your chance to gain exclusive access to game-changing strategies that will redefine how you manage your assets and installed base. Prepare to predict, prepare to innovate, and prepare to lead the charge in this exciting new era of field service.
Agenda
Opening remarks
Lisa Hellqvist, Managing Director, Copperberg
Data-Driven Customer Care: Enhancing Experience and Building Loyalty
Discover how data can revolutionize customer care, transforming service delivery to be more responsive and personalized. This session delves into the potential of data insights to drive customer-centricity, enabling organizations to anticipate needs, personalize interactions, and foster lasting loyalty. Learn how leveraging analytics and real-time data can elevate customer experiences, reduce churn, and build stronger relationships. Through real-world examples and strategic insights, gain a deeper understanding of the tools and methodologies that empower a customer-first approach in today’s dynamic marketplace.
Aymen Gatri, Director Customer Care, BU Mobile Harbor Cranes, Port Solutions, Konecranes
Reimagining Field Service in an Era of Intelligence
GenAI is a catalyst that is swiftly changing the game for field service. It has the potential to unlock more value for your field service operations by boosting productivity, streamlining processes, and accelerating how you resolve customer needs—all leading to reduced costs and better experiences. Join us for this engaging and informative session to learn how companies are putting AI to work for their field service teams and rethinking the possibilities for frictionless end-to-end service management. We’ll discuss real-world applications, best practices, and how to drive greater success with AI innovation.
Kevin Herring, Global Field Service Management GTM, ServiceNow
Power of 50 Highlight: Transforming Service with Smart Analytics – Leveraging an extensive connected install base to revolutionize service strategies through advanced analytics
Harness the power of your connected install base! In this session, we’ll explore how advanced analytics can transform raw data from your equipment into actionable insights that revolutionize your service strategies. Discover how to identify trends, predict failures, optimize maintenance schedules, and personalize customer service like never before. We’ll delve into real-world examples of organizations leveraging smart analytics to improve efficiency, reduce downtime, and enhance customer satisfaction. Learn how to unlock the full potential of your connected assets and drive a new era of service excellence.
Matthew Rudden, VP, Global Lottery Field Services, International Gaming Technologies
Closing remarks
Lisa Hellqvist, Managing Director, Copperberg
Speakers
PARTNER 2024
