Innovate Through Service: How to Transform Your Field Service Operations to Strengthen Your Service Offering?

In this webinar, world-leading manufacturer GEZE will share how they dramatically improved the field service experience offered to their customers. Individual service and maintenance are a strategic part of the company’s extensive portfolio of door, window, and security technology.

The latest findings by Copperberg reflect that service management technology is becoming a key driver of business growth. If you too would like to learn how to innovate and expand through service, join us with GEZE and SAP for a webinar on November 30.

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02. CONTENT

The industry has been undergoing a huge transformation over the last couple of years.

We have started to serve our customers remotely. We have transferred a lot of the maintenance aspects into self-service portals. We expect a connected installed base and we’re moving towards a true predictive maintenance model. But, we need to take it step by step in order to close the gap between our starting point and our destination.

In this webinar, we’re going to cover how the world-leading manufacturer GEZE innovated their service offering with the right set of data and how their service operation has undergone a transformation in order to position their service offering and offer their customer a stronger value proposition.

By being able to move towards a more data driven model we are setting the scene to move towards a fully predictive model, but we all have to start somewhere and we have to optimize every step of that journey. Our customers have rising expectations and it is important that we meet them and service is a very important tool to maintain your existing customers and, when done correctly, make a real impact on your organization’s bottom line.

How can you leverage that data to optimize your service efficiency and improve KPIs such as engineer utilization rates, first-time fixed rates, and others?

03. SPEAKERS

Daniel Rose, Team Lead After Sales Development, GEZE

Since 2017, Daniel has been responsible for the global development of the after sales business within GEZE, where he and his team cover the entire range from strategy to operations. He started his career at Deutsche Bahn, where he joined the key account management team after completing his dual studies in service management. After several years, he decided to study again and completed a dual degree Master in International Management (IPBS) at the European Business School Reutlingen (ESB) and Northeastern University Boston. His master’s thesis landed him in After Sales at the automotive supplier MAHLE, for whom he worked as International Strategic Sales Manager for more than five years before joining GEZE. Through his many years of working in sales and after sales, he has made it his mission to make the interaction between these two areas as smooth as possible throughout the entire process in order to achieve the best possible result for the customers and the company.

Paolo Manfrin, Head of Product Field Service Management, SAP

Paolo holds a Master Degree in Software Engineering from the University of Trieste, Italy conducting studies at the Technical University of Tampere, Finland and Yale Electronic Department, USA. After having completed his studies he started his career as Technical Consultant at SAP. Later he joined Deloitte Consulting as an analyst working on SAP SRM implementations. In 2010 he started at Coresystems Switzerland, covering different positions within the organization. While serving as CTO and Member of the Executive Board he and his team drove the technical implementation of Coresystems’ Field Service Management Solution. After the acquisition by SAP, Paolo has led the Planning and Dispatching Area of SAP Field Service Management. He therefore knows the in and out of the FSM from a technical and business standpoint. Paolo likes to spend time with customers to shape and refine the Field Service Experience at his best.

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