Everyone today provides good customer service, how are you differentiating yourself from your competitors?
Author Thomas Igou | Copperberg
Everyone today provides good customer service, how are you differentiating yourself from your competitors?
Alex Mead, Customer Service and Experience Expert, believes his core purpose is to work with companies that are renowned for the exceptional experiences they provide to their customers.
According to him, the differentiation is the reasons they give their customer to come back to them. Cutting down the number of steps involved in addressing the issues and redressal can create an ‘E.P.I.C.’ for the customer that turns them into loyal promoters and brand ambassadors.
In this podcast learn what keeps Alex awake at night and learn about the E.P.I.C technique to keep customers happy and profits high!
