Service US Series:
Service Transformation – Evolution or Revolution?

In the world of Manufacturing and within and adjacent to that, the field service and aftermarket sectors are beginning to reach a nexus, with many different roads converging into one final destination.

Digital transformation, societal-generational shifts, global financial downturn, and many other factors are seemingly leading to one place – servitization, or the service economy, being the dominant economic force within our industries.

For those companies that can see the way forward, there is a raft of opportunities ahead; for those who fail to see the signs too late, uncertainty and even failure lie in wait. Of course, the pace of change will be different for all companies and in all industry verticals, but when it comes to defining the future, yesterday is the best day to start, but the next best is always today.

Here’s a sneak peek into the groundbreaking topics we will explore during the virtual academy:

• When Digital Transformation Leads to Revolutionary Service-Driven Innovation: We will hear from Dave Appert, Chief Product Officer of Clayton Homes, one of the largest homebuilders in the United States, and understand how a blend of forward-thinking, an understanding of the importance of service-driven economies and full-service ecosystems has become a vision that has been the driving force for one of the most impressive digital transformation projects we’ve ever showcased.
• Challenges and Opportunities in the Era of Service Economy: Kris Oldland, Editor-in-Chief of Field Service News and one of the world’s widely read analysts on the topic of servitization, will put forward the case of how multiple external drivers are moving us rapidly toward a service-centered economy and outline what this means for manufacturers and service providers in the near and long-term future.
• Are We Really Empowering Our Engineers With the Right Tools?: With so much innovation and technological development occurring within a short time frame, how do we walk the line of ensuring we are providing our engineers with the best tools to perform their roles in the field without embarking on new technology rollouts every few years? We hear from one of the industry’s leading solution providers on how we can achieve this balance and future-proof our investments today.

Let’s embark on this transformative journey together and forge a path toward excellence in field service and maintenance strategies. We look forward to welcoming you for an unforgettable experience that will shape the future of your business.