Editor's note
The spare parts sector is navigating significant challenges driven by rapid macroeconomic and environmental shifts. As supply chain disruptions, economic uncertainties, and rising customer expectations reshape the industry, OEMs are re-evaluating and adapting their business models.
These challenges—and the opportunities they present—were the focus of this year’s Spare Parts Business Platform—Power of 50 conference in Cologne. Industry leaders from Viessmann Climate Solutions, Atlas Copco, Syncron, Schneider Electric, Terex, Piaggio, Schwäbische Werkzeugmaschinen, Baxter Planning, Coveo, Katoen Natie, MARKT-PILOT, and ToolsGroup came together to share their unique insights and expert recommendations.
1. Digital transformation and e-commerce: Discussions focused on the increasing need for seamless digital platforms to enhance customer experience and operational efficiency. Best practices in e-commerce integration were highlighted for streamlining sales channels and improving accessibility for customers.
2. Predictive maintenance and data analytics: Experts shared how predictive maintenance transforms aftermarket strategies by reducing downtime and lowering maintenance costs. Data-driven insights are critical for building customer trust and long-term success.
3. Building resilient and flexible supply chains: Considering the volatility of today’s supply chains, delegates explored new ways to enhance flexibility and minimize disruptions. Stronger forecasting, diversified sourcing, and agile logistics solutions emerged as key strategies to ensure consistent parts availability and service excellence.
4. Sustainability as a competitive advantage: Sustainability is increasingly recognized as a market differentiator. Discussions emphasized how offering remanufactured and eco-friendly parts not only meets customer demand but also lowers costs and strengthens brand positioning.
5. Personalization and self-service for better CX: Self-service and AI-driven customer interactions were a major theme. Delegates discussed how to best leverage CRM systems, AI chatbots, and online self-service portals to provide more tailored, efficient service experiences.
Moving forward, the spare parts sector must continue to embrace digital innovation, sustainability, and customer-centric strategies to remain competitive and resilient.
Thank you to all our speakers, partners, and delegates who made the event a true success. We look forward to continuing the conversation in Frankfurt, in February 2026!
Lisa Hellqvist
Managing Director
Copperberg