Thank you to everyone who attended the event in Stockholm in December 2024. Next year’s edition will take place in Stockholm – December 2025. Watch this space!

Sustainability has become the new standard of excellence for businesses in the manufacturing and service sectors.

Today, companies are increasingly challenged to align their strategies and profitability goals with environmental objectives. This accelerated shift toward sustainable practices is driven not only by ethical obligations but also by competitive pressures. We explored how the aftermarket services industry can lead this transformation at the Sustainability in Service Summit hosted in December, in Stockholm.

The Summit brought together industry leaders and innovators from organizations such as Baxter Planning, Kalmar, Cyient, Vernova, eGain, Alfa Laval, Teamviewer, Tomra, Totalmobile, Moog Construction, GEA, Bertel O. Steen Defence & Security, and Syncron. Together, we explored actionable strategies for integrating sustainability into core business operations.

• Putting Customers at the Center of Sustainability: Industrial customers are increasingly prioritizing sustainability, with 73% willing to pay a premium for eco-friendly products and services. This creates a significant opportunity for aftermarket organizations to foster deeper customer loyalty and deliver long-term value by embedding sustainability into their offerings.
• Harnessing Technology for Sustainable Progress: Innovative technologies like AI and augmented reality (AR) enable greater precision, efficiency, and waste reduction, making these tools essential in reducing the environmental footprint.
• Driving Resource Efficiency and Cost Savings: Sustainability not only impacts the environment but also financial performance. Optimizing resource use and minimizing waste directly translate into lower operational costs, making sustainability a profitable investment.
• Realizing the Benefits of Sustainable Practices: From streamlining operations to increasing price points for green offerings, sustainability offers clear, measurable advantages beyond regulatory compliance. It positions businesses as responsible leaders while driving growth and market differentiation.

The key takeaway from this year’s Summit is that sustainability is the future of service excellence. To stay competitive, organizations must integrate sustainable practices into every aspect of their operations—from strategy to execution.

Thank you to everyone who joined us in Stockholm and made the event a true success. Until next time, continue to drive innovation and lead the way towards a more sustainable, profitable future.