Learn how you can empower your customers and stand out from your competitors with a 360° customer focus. Copperberg and Intershop will share practical examples of various leading companies such as Trumpf, Wuerth, ShipSupport.com and many more.

If you transform your webshop into a 360° digital customer portal, you can cater to individual needs. Your customers will order more. If you automate your service handling, you can decrease your costs. Are you ready for After-Sales 4.0 to create a real digitized customer experience for your customers? 

In this webinar you will learn how you can:

• Increase customer satisfaction and loyalty by smart personalization and self-services
• Boost your after-sales with selling spare parts, add-ons, consumables and services based on your installed base.
• Decrease the cost per contact with digital self-services tools such as project budget, account management, order templates and invoice history.

Presenters for this webinar include: