Embracing the Next Wave: Understanding the Potential of Generative AI in Field Service Management

The core of field service management is efficiency.

Your clients depend on you to identify, diagnose, and solve problems with their assets as fast as possible. Technology is a vital part of this mission, and as it advances, so do the standards of practice.

Generative Artificial Intelligence (GenAI) has been on the rise in recent years, and the potential it holds for field service management is virtually limitless. The companies at the forefront of FSM have already implemented this tech to revolutionize their resource allocation, training, customer interactions, and more.

If you want to stay relevant in the field service management industry, you’ll need a full understanding of AI’s power. At the end of each section of this paper we will provide you with some reflective questions so you can take the ideas discussed in this paper and apply them to your own organisational set up.