As markets become more volatile, margins more fragile, and customers more demanding, aftermarket and service have moved from the periphery of the organization to its very core. What was once seen as a support function is now a decisive driver of profitability, resilience, and long-term customer value.

Service-led growth, outcome-based models, and lifecycle thinking are no longer theoretical concepts — they are strategic imperatives. Yet, making this shift is anything but simple. It requires organizations to rethink how they align sales, service, parts, and supply chains; how they turn data into decisions rather than dashboards; and how they use digital technologies and AI to empower people instead of creating new complexity.

The Aftermarket Business Platform 2026 in Frankfurt is designed to help service and aftermarket leaders navigate this reality. Through focused keynotes and highly interactive Idea Blitz roundtable discussions, we will explore what it truly takes to move from service ambition to measurable business impact.

This year, the discussions will center around three business‑critical themes:

1 — From Break‑Fix to Outcomes and Uptime
How service organizations evolve from reactive execution to delivering predictable availability, value, and results — and why customers increasingly buy outcomes, not interventions.

2 — Aligning the Organization Around Service Value
Breaking down silos between sales, service, parts, and operations to ensure service scales profitably and supports enterprise‑level goals.

3 — From Data and AI to Real Decisions
Moving beyond technology hype to understand how data, AI, and automation can genuinely improve planning, forecasting, inventory, and frontline effectiveness — when trust and purpose are in place.

These conversations, combined with peer‑to‑peer exchange and real‑world perspectives, are designed to equip you with practical insights you can take straight back into your organization.

I look forward to welcoming you to Frankfurt this October.

Sincerely,

Lisa Hellqvist
Managing Director, Copperberg