With 20 years of experience in business and IT consulting, Jan manages the proaxia Customer Experience and Cloud Consulting teams. He is also accountable for the proaxia Customer Service Suite solution. He works with global clients in the industrial, high-tech and life science sectors to develop end-to-end marketing, sales and service processes. As an expert in customer portals and web applications, CRM and industry solution architectures, he is responsible for business development, pre-sales and co-innovations. A doctorate with a focus on enterprise architecture and IT management rounds off his competence profile.