Thomas Back is Vice President Service & Support at Brainlab, where he leads global service operations for advanced medical technology solutions.
With more than 16 years of experience in sales and service leadership in the MedTech industry, he focuses on improving customer experience, operational excellence, and sustainable growth. Thomas has built and led global, cross-functional organizations and driven the evolution of service models toward stronger customer value and outcome orientation. His work centers on turning complex installations into measurable impact for customers and supporting long-term success across the installed base.