In a rapidly evolving landscape where customer expectations grow and competition intensifies, aftermarket services have become a vital differentiator. Servitization—the transition to service-first business models—is not just a trend but a transformative shift reshaping organizational priorities and customer relationships. Yet, navigating this change is no easy feat. It requires a balanced combination of strategic vision, digital innovation, and a deep understanding of customer needs.

This year’s Aftermarket Business Platform in Dusseldorf is dedicated to empowering organizations to master this transition. From leveraging predictive analytics to transforming service operations, the conference will delve into actionable strategies to ensure your business thrives in this competitive era. With sessions led by industry pioneers and interactive Idea Blitz discussions, this event promises a collaborative and insightful experience.

We invite you to join us as we explore three key themes:

1 — Customer-Centric Innovation: Understanding and anticipating customer needs to deliver tailored, high-value services. Learn how customer insights can shape your service offerings for lasting relationships and enhanced loyalty.

2 — Transformational Service Strategies: Bridging silos, fostering flexibility, and adopting a holistic approach to servitization. Explore how to integrate service excellence into organizational frameworks for sustainable growth.

3 — Digital Empowerment in Aftermarket Services: Harnessing the power of IoT, AI, and predictive analytics to optimize operations, enhance decision-making, and unlock new revenue streams. Discover the role of advanced technologies in creating a connected and resilient aftermarket ecosystem.

These discussions, paired with networking opportunities and deep dives into real-world applications, will equip you with tools to tackle today’s challenges and embrace tomorrow’s opportunities.

Looking forward to seeing you in Dusseldorf,
Kind Regards,
Lisa Hellqvist
Managing Director, Copperberg