International commercial and service leader with more than 18 years of experience in global sales, customer service, aftermarket growth, and lifecycle business development for complex industrial machinery and technical products.
After completing a dual-study degree in Industrial Engineering and Management (Diplom-Wirtschaftsingenieur, FH), Niels spent his first five years working in international sales within industrial and commercial markets. His service career began in 2011 at Oerlikon Neumag (part of Oerlikon Textile GmbH), where he joined the Customer Service Sales organization as a Sales Engineer responsible for Turkey, Eastern Europe, and Russia. As part of a strategic growth initiative, Niels took over the leadership of the Customer Service Sales department in 2014 and played a key role in shaping and advancing the project. In addition to driving business growth, expanding the service portfolio, and strengthening the position of service offerings both in the market and within the organization, he initiated and led an internal organizational development program in 2019. The project incorporated concepts from agile working methods, self-organization, and cultural transformation to enhance the effectiveness, adaptability, and resilience of the Service Sales organization while improving employee retention among key service professionals.
Most recently, Niels assumed the role of Director Aftermarket & Service at Lapmaster Wolters GmbH, where he has led teams across multiple global locations and further developed the company’s service and aftermarket activities. Key focus areas have included process harmonization and the implementation of new CRM and other digital solutions to strengthen the service and aftermarket environment.